Where's My Federal Refund
Contact My Local Office in Massachusetts
Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC).
To make an appointment:
- Choose the office that has the services you need
- To see the services available, click on “Services Available” in the table below
- Not all services are available at every TAC office
- Call the appointment number for the office you need to visit
- Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn’t English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Find an Massachusetts Taxpayer Assistance Center
Hours of operation are subject to change.
Boston
JFK Federal Building, 15 New Sudbury St.
Boston, MA 02203
Office Information
617-316-2850
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.- 4:30 p.m.
Brockton
120 Liberty St.
Brockton, MA 02301
Office Information
508-586-4671
Make Appointment
844-545-5640
Monday – Friday – 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
Fitchburg
881 Main St.
Fitchburg, MA 01420
Office Information
978-342-0016
**This TAC is currently closed**
Hyannis
75 Perseverance Way
Hyannis, MA 02601
Office Information
508-775-0029
Make Appointment
844-545-5640
Monday – Friday – 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
Springfield
1550 Main St.
Springfield, MA 01103
Office Information
413-788-0284
**This TAC is currently closed**
Stoneham
1 Montvale Ave.
Stoneham, MA 02180
Office Information
781-835-4350
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
Worcester
120 Front St.
Worcester, MA 01608
Office Information
508-793-8227
**This TAC is currently closed**
These Where to File addresses are to be used ONLY by TAXPAYERS AND TAX PROFESSIONALS filing individual federal tax returns in Massachusetts during Calendar Year 2021.
| and you are filing a Form … | and you ARE NOT ENCLOSING A PAYMENT, then use this address … | and you ARE ENCLOSING A PAYMENT, then use this address … |
|---|---|---|
1040 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002 | Internal Revenue Service P.O. Box 931000 Louisville, KY 40293-1000 |
1040-ES | N/A | Internal Revenue Service P.O. Box 931100 Louisville, KY 40293-1100 |
1040-ES(NR) | N/A | Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300 |
1040V | N/A | Internal Revenue Service |
1040X | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 |
4868 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0045 | Internal Revenue Service P.O. Box 931300 Louisville, KY 40293-1300 |
Contact a Local Taxpayer Advocate (LTA) in Massachusetts
| City | Address | Phone | Fax |
| Andover | 310 Lowell Street, Stop 120, Andover, MA 01810 | 978-805-0745 | 855-807-9700 |
| *Boston | JFK Building, 15 New Sudbury St., Room 725, Boston, MA 02203 | 617-316-2690 | 855-836-9625 |
You can also call the Taxpayer Advocate Service toll-free at 1-877-777-4778, or fill out Form 911, Request for Taxpayer Advocate Service Assistance, and fax or mail it to the address above.
The Taxpayer Advocate Service: Call 312-292-3800 in Chicago or 217-993-6714 in Springfield, or 877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see Tax Topic 104.