Where's My Federal Refund
Contact My Local Office in New York
Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC).
To make an appointment:
- Choose the office that has the services you need
- To see the services available, click on “Services Available” in the table below
- Not all services are available at every TAC office
- Call the appointment number for the office you need to visit
- Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn’t English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Find an New York Taxpayer Assistance Center
Hours of operation are subject to change.
Albany
Clinton Ave. & N. Pearl St.
Albany, NY 12207
Office Information
518-427-4250
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Bethpage
999 Stewart Ave.
Bethpage, NY 11714
Office Information
516-576-7428
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Binghamton
15 Henry St.
Binghamton, NY 13901
Office Information
607-721-0338
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
Bronx
1200 Waters Pl.
Bronx, NY 10461
Office Information
718-536-3660
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Brooklyn
2 MetroTech Center
Brooklyn, NY 11201
Office Information
718-834-6559
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Buffalo
130 South Elmwood Ave.
Buffalo, NY 14202
Office Information
716-961-5100
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Elmhurst
57-07 Junction Blvd,
Elmhurst, NY 11373
Office Information
347-665-0171
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Elmira
147 West Gray St., Suite 108
Elmira, NY 14901
Office Information
607-767-1012
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
**This TAC is closed 3/12-3/26**
Hauppauge
1180 Veterans Memorial Hwy.
Hauppauge, NY 11788
Office Information
631-851-4726
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Jamestown
201 West Third St.
Jamestown, NY 14701
Office Information
716-961-5100
**This TAC is currently closed**
New York (Harlem)
2116 Adam Clayton Powell Jr Blvd
New York, NY 10027
Office Information
212-803-1069
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
New York (Downtown)
290 Broadway
New York, NY 10007
Office Information
212-436-1000
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Poughkeepsie
191 Main St.
Poughkeepsie, NY 12601
Office Information
845-451-7101
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12:30 – 1:30 p.m.)
Queensbury
375 Bay Rd.
Queensbury, NY 12804
Office Information
518-798-6047
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
**This TAC closes at 12:15 p.m. 3/26**
**This TAC is closed 9:30 a.m.-2 p.m. 4/12**
Rochester
255 East Ave.
Rochester, NY 14604
Office Information
585-269-7307
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
Staten Island Virtual Assistance
By Appointment Only
Make Appointment
844-545-5640
**This TAC is currently closed**
Syracuse
One Park Place, 300 South State St.
Syracuse, NY 13202
Office Information
315-448-0807
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m.-4:30 p.m.
(Closed for lunch 1-2 p.m.)
Utica
10 Broad St.
Utica, NY 13501
Office Information
315-793-1952
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 1-2 p.m.)
**This TAC is closed 3/1-6/18**
West Nyack
242 W. Nyack Rd.
West Nyack, NY 10994
Office Information
845-627-1487
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
White Plains
210 E. Post Rd.
White Plains, NY 10601
Office Information
914-684-7302
Make Appointment
844-545-5640
Monday – Friday 8:30 a.m. – 4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
These Where to File addresses are to be used ONLY by TAXPAYERS AND TAX PROFESSIONALS filing individual federal tax returns in New York during Calendar Year 2021.
| and you are filing a Form … | and you ARE NOT ENCLOSING A PAYMENT, then use this address … | and you ARE ENCLOSING A PAYMENT, then use this address … |
|---|---|---|
1040 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002 | Internal Revenue Service P.O. Box 931000 Louisville, KY 40293-1000 |
1040-ES | N/A | Internal Revenue Service P.O. Box 931100 Louisville, KY 40293-1100 |
1040-ES(NR) | N/A | Internal Revenue Service |
1040V | N/A | Internal Revenue Service P.O. Box 931000 Louisville, KY 40293-1000 |
1040X | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 |
4868 | Department of the Treasury Internal Revenue Service Kansas City MO 64999-0045 | Internal Revenue Service P.O. Box 931300 Louisville, KY 40293-1300 |
Contact a Local Taxpayer Advocate (LTA) in New York
| City | Address | Phone | Fax |
| Albany | 11A Clinton Avenue, Suite 354, Albany, NY 12207 | 518-292-3001 | 855-818-4817 |
| Brookhaven | 1040 Waverly Avenue, Stop 02, Holtsville, NY 11742 | 631-654-6686 | 855-818-5701 |
| Brooklyn | 2 Metro Tech Center, 100 Myrtle Avenue- 7th Floor, Brooklyn, NY 11201 | 718-834-2200 | 855-818-4818 |
| Buffalo | 130 South Elmwood Avenue, Room 265, Buffalo, NY 14202-2464 | 716-961-5300 | 855-818-4821 |
| Manhattan | 290 Broadway, 5th FL., New York, NY 10007 | 212-436-1011 | 855-818-4824 |
You can also call the Taxpayer Advocate Service toll-free at 1-877-777-4778, or fill out Form 911, Request for Taxpayer Advocate Service Assistance, and fax or mail it to the address above.
The Taxpayer Advocate Service: Call 312-292-3800 in Chicago or 217-993-6714 in Springfield, or 877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see Tax Topic 104.