Where's My Federal Refund
Contact My Local Office in North Carolina
Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC).
To make an appointment:
- Choose the office that has the services you need
- To see the services available, click on “Services Available” in the table below
- Not all services are available at every TAC office
- Call the appointment number for the office you need to visit
- Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn’t English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Find an North Carolina Taxpayer Assistance Center
Hours of operation are subject to change.
Asheville
151 Patton Ave.
Asheville, NC 28801
Office Information
828-271-4764
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 11:30 a.m. – 12:30 p.m.)
Charlotte
Five Resource Square,
10715 David Taylor Dr.
Charlotte, NC 28262
Office Information
704-548-4100
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
Durham Virtual Assistance
By Appointment Only
Make Appointment
844-545-5640
**This TAC is currently closed**
Fayetteville
225 Green St.
Fayetteville, NC 28301
Office Information
910-223-3580
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
Greensboro
4905 Koger Blvd.
Greensboro, NC 27407
Office Information
336-574-6024
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
**This TAC is closed 3/31**
This TAC closes at 2:15 p.m. 4/9**
Greenville
2835 South Charles Blvd.
Greenville, NC 27858
Office Information
252-561-4040
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
**This TAC is closed 9:30 a.m. – 1:30 p.m. 3/25**
Hickory
1930 3rd Ave. Lane SE
Hickory, NC 28602
Office Information
828-267-7655
**This TAC is currently closed**
Raleigh
7751 Brier Creek Pkwy
Raleigh, NC 27617
Office Information
919-850-1100
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
**This TAC closes at 11:45 a.m. 4/6**
**This TAC is closed 4/7**
Wilmington
3340 Jaeckle Dr.
Wilmington, NC 28403
Office Information
910-254-5198
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
**This TAC closes at noon 3/25**
Winston-Salem
1677 Westbrook Plaza
Winston-Salem, NC 27103
Office Information
336-659-2740
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
These Where to File addresses are to be used ONLY by TAXPAYERS AND TAX PROFESSIONALS filing individual federal tax returns in North Carolina during Calendar Year 2021.
| and you are filing a Form … | and you ARE NOT ENCLOSING A PAYMENT, then use this address … | and you ARE ENCLOSING A PAYMENT, then use this address … |
|---|---|---|
1040 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002 | Internal Revenue Service P.O. Box 1214 Charlotte, NC 28201-1214 |
1040-ES | N/A | Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300 |
1040-ES(NR) | N/A | Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300 |
1040V | N/A | Internal Revenue Service |
1040X | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 |
4868 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0045 | Internal Revenue Service P.O. Box 1302 Charlotte, NC 28201-1302 |
Contact a Local Taxpayer Advocate (LTA) in North Carolina
| City | Address | Phone | Fax |
| Charlotte | 10715 David Taylor Drive, Suite 130, Charlotte, NC 28262 | 704-548-456 | 888-981-6475 |
| Greensboro | 4905 Koger Boulevard, Suite 102, Mail Stop 1, Greensboro, NC 27407 | 336-574-6119 | 855-821-0243 |
You can also call the Taxpayer Advocate Service toll-free at 1-877-777-4778, or fill out Form 911, Request for Taxpayer Advocate Service Assistance, and fax or mail it to the address above.
The Taxpayer Advocate Service: Call 312-292-3800 in Chicago or 217-993-6714 in Springfield, or 877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see Tax Topic 104.