Where's My Federal Refund
Contact My Local Office in Tennessee
Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC).
To make an appointment:
- Choose the office that has the services you need
- To see the services available, click on “Services Available” in the table below
- Not all services are available at every TAC office
- Call the appointment number for the office you need to visit
- Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn’t English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Find an Tennessee Taxpayer Assistance Center
Hours of operation are subject to change.
Chattanooga
5740 Uptain Rd.
Chattanooga, TN 37411
Office Information
423-855-6098
**This TAC is currently closed**
Jackson
109 S. Highland
Jackson, TN 38301
Office Information
731-423-2441
**This TAC is currently closed**
Johnson City
2513 Wesley St.
Johnson City, TN 37601
Office Information
423-610-7050
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.- 4:30 p.m.
(Closed for lunch 11:30 a.m. – 12:30 p.m.)
Knoxville
710 Locust St.
Knoxville, TN 37902
Office Information
865-329-4600
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 11:30 a.m.-12:30 p.m.)
Memphis
22 N. Front St.
Memphis, TN 38103
Office Information
901-215-9680
**This TAC is currently closed**
Nashville
801 Broadway
Nashville, TN 37203
Office Information
615-250-5264
**This TAC is currently closed**
These Where to File addresses are to be used ONLY by TAXPAYERS AND TAX PROFESSIONALS filing individual federal tax returns in Tennessee during Calendar Year 2021.
| and you are filing a Form … | and you ARE NOT ENCLOSING A PAYMENT, then use this address … | and you ARE ENCLOSING A PAYMENT, then use this address … |
|---|---|---|
1040 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002 | Internal Revenue Service P.O. Box 1214 Charlotte, NC 28201-1214 |
1040-ES | N/A | Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300 |
1040-ES(NR) | N/A | Internal Revenue Service P.O. Box 1300 Charlotte, NC 28201-1300 |
1040V | N/A | Internal Revenue Service P.O. Box 1214 Charlotte, NC 28201-1214 |
1040X | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 |
4868 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0045 | Internal Revenue Service P.O. Box 1302 Charlotte, NC 28201-1302 |
Contact a Local Taxpayer Advocate (LTA) in Tennessee
| City | Address | Phone | Fax |
| *Memphis | 5333 Getwell Road, Stop 13, Memphis, TN 38118 | 901-395-1900 | 855-829-1821 |
| Nashville | 801 Broadway, Stop 22, Nashville, TN 37203 | 615-250-5000 | 855-828-2719 |
You can also call the Taxpayer Advocate Service toll-free at 1-877-777-4778, or fill out Form 911, Request for Taxpayer Advocate Service Assistance, and fax or mail it to the address above.
The Taxpayer Advocate Service: Call 312-292-3800 in Chicago or 217-993-6714 in Springfield, or 877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see Tax Topic 104.