Where's My Federal Refund
Contact My Local Office in Virginia
Get Help with Your Taxes In-Person
You need to make an appointment to visit a Taxpayer Assistance Center (TAC).
To make an appointment:
- Choose the office that has the services you need
- To see the services available, click on “Services Available” in the table below
- Not all services are available at every TAC office
- Call the appointment number for the office you need to visit
- Our customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time. If you need help in a language that isn’t English, our telephone interpreters will help you.
Note: In order to receive services, you will be asked to provide a current government-issued photo identification and a Taxpayer Identification Number, such as a Social Security number.
Caution: Many of our offices are in Federal Office Buildings. These buildings may not allow cell phones with cameras.
Find an Virginia Taxpayer Assistance Center
Hours of operation are subject to change.
Bristol Virtual Assistance
By Appointment Only
Make Appointment
844-545-5640
**This TAC is currently closed**
Charlottesville
401E East Market St., 2nd Floor, Suite 204, Charlottesville, VA 22902
Office Information
434-977-8718
**This TAC is currently closed**
Danville
Danville, VA 24540
By Appointment Only
Make Appointment
844-545-5640
**This TAC is currently closed**
Fredericksburg
1320 Central Park Blvd.
Fredericksburg, VA 22401
Office Information
540-899-9450
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 1 – 2 p.m.)
Hampton
903 Enterprise Pkwy.
Hampton, VA 23666
Office Information
757-751-6200
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
Lynchburg
1101 Court St.
Lynchburg, VA 24504
Office Information
434-209-6259
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m. – 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
Norfolk
200 Granby St.
Norfolk, VA 23510
Office Information
757-213-3888
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
Richmond
400 N. Eighth St.
Richmond, VA 23219
Office Information
804-916-8700
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 12 noon-1 p.m.)
Roanoke
210 1st St. SW
Roanoke, VA 24011
Office Information
540-767-7410
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
Staunton
1600 N. Coalter St.
Staunton, VA 24401
Office Information
540-609-6058
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.- 4:30 p.m.
(Closed for lunch 12 noon – 1 p.m.)
**This TAC is closed 9:30 a.m.-1:30 p.m. 3/24**
**This TAC is closed 10:15-11 a.m. 3/29**
Vienna
7980 Quantum Drive, First Floor
Vienna, VA 22182
Office Information
703-336-4029
Make Appointment
844-545-5640
Monday-Friday – 8:30 a.m.-4:30 p.m.
(Closed for lunch 12:30 – 1:30 p.m.)
These Where to File addresses are to be used ONLY by TAXPAYERS AND TAX PROFESSIONALS filing individual federal tax returns in Virginia during Calendar Year 2021.
| and you are filing a Form … | and you ARE NOT ENCLOSING A PAYMENT, then use this address … | and you ARE ENCLOSING A PAYMENT, then use this address … |
|---|---|---|
1040 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0002 | Internal Revenue Service P.O. Box 931000 Louisville, KY 40293-1000 |
1040-ES | N/A | Internal Revenue Service P.O. Box 931100 Louisville, KY 40293-1100 |
1040-ES(NR) | N/A | Internal Revenue Service |
1040V | N/A | Internal Revenue Service P.O. Box 931000 Louisville, KY 40293-1000 |
1040X | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0052 |
4868 | Department of the Treasury Internal Revenue Service Kansas City, MO 64999-0045 | Internal Revenue Service P.O. Box 931300 Louisville, KY 40293-1300 |
Contact a Local Taxpayer Advocate (LTA) in Virginia
| City | Address | Phone | Fax |
| Richmond | 400 North Eighth Street, Box 25, Room 916, Richmond, VA 3219 | 804-916-3501 | 855-821-2127 |
You can also call the Taxpayer Advocate Service toll-free at 1-877-777-4778, or fill out Form 911, Request for Taxpayer Advocate Service Assistance, and fax or mail it to the address above.
The Taxpayer Advocate Service: Call 312-292-3800 in Chicago or 217-993-6714 in Springfield, or 877-777-4778 elsewhere, or see Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see Tax Topic 104.